ISLEFORTE — PRIVACY POLICY

 

  1. Introduction

Isleforte is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website (www.isleforte.com), submit an enquiry, or engage with our advisory and introductory services.

This Privacy Policy is to be read in conjunction with our Terms and Conditions and Acceptable Use Policy.

Isleforte's Relationship Manager operates from the United Kingdom. As Isleforte offers services to individuals located in the United Kingdom and the European Economic Area, this Privacy Policy is written in compliance with both the UK General Data Protection Regulation and the EU General Data Protection Regulation (together referred to in this policy as GDPR), as well as the Data Protection Act 2018 (UK) and the Data Protection Act 2017 of Mauritius. References to GDPR in this policy apply to whichever of those frameworks is applicable to your circumstances.

 

  1. Who We Are and How to Contact Us

Isleforte is a trading name operated by John Tsalikis, Relationship Manager, based in the United Kingdom. Isleforte operates in close association with TBI Mauritius and its sister company Oakbridge Mauritius.

For the purposes of data protection law, the data controller is John Tsalikis, trading as Isleforte. If you have any questions about how we use your personal data, or if you wish to exercise any of your rights, please contact us by scheduling a call using the Calendly booking tool on this website, by completing the contact form, or by emailing us at the address displayed on this website.

Where your matter is referred to TBI Mauritius or Oakbridge Mauritius, those entities will also act as independent data controllers in respect of the personal data they hold and process in connection with the services they provide to you. Their own privacy policies will apply to that processing.

 

  1. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity data: your full name, nationality, and country of residence.
  • Contact data: your email address, telephone number, and any other contact details you provide.
  • Enquiry and consultation data: information about your interests, requirements, objectives, and personal circumstances as provided by you during an enquiry or initial consultation.
  • Financial data: broad indications of your financial position, investment capacity, or assets, where provided voluntarily by you.
  • Technical data: your IP address, browser type, time zone setting, operating system, and other technical information relating to the device you use to access this website.
  • Usage data: information about how you use and interact with our website.
  • Cookie data: as further described in the Cookies section below.

We do not intentionally collect special categories of sensitive personal data, such as data relating to health, religion, or political opinions. Please do not submit such data to us.

 

  1. How We Collect Your Personal Data

We collect personal data in the following ways:

  • Via Calendly: when you schedule a call through the Calendly booking tool embedded on this website, Calendly collects the personal data you provide, including your name, email address, and any other details you enter during the booking process, and makes that data available to Isleforte. Calendly acts as a data processor on Isleforte's behalf for this purpose. However, Calendly also processes your data in accordance with its own privacy policy, which can be found at calendly.com/privacy. We encourage you to read Calendly's privacy policy before scheduling a call.
  • Via the contact form: when you complete and submit the contact form on this website, the information you provide is sent directly to Isleforte.
  • Via email: when you email us at the address displayed on this website, we receive and process the personal data contained in your email and any attachments.
  • Automatically: through cookies and similar technologies when you browse our website, including cookies placed by the embedded Calendly booking tool and its underlying services including Cloudflare and Stripe. Please see the Cookies section below for a full list of cookies present on this website.

 

  1. Our Lawful Basis for Processing Your Personal Data

Under GDPR, we are required to have a lawful basis for processing your personal data. We rely on the following lawful bases:

 

5.1 Consent

Where you submit an enquiry through this website, whether by scheduling a call via Calendly, completing the contact form, or emailing us directly, you are providing your consent to us processing your personal data for the purpose of responding to your enquiry and conducting an initial consultation. You are also consenting, where relevant, to your personal data being shared with TBI Mauritius and Oakbridge Mauritius as described in this Privacy Policy.

You have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before you withdrew consent. To withdraw your consent, please contact us using any of the contact methods described in section 2 above.

 

5.2 Legitimate Interests

We may also process your personal data where it is necessary for the purposes of our legitimate interests, provided those interests are not overridden by your rights and interests. Our legitimate interests include operating and improving our website, maintaining records of consultations, and managing our business relationships. We will always consider and balance any potential impact on you before processing your data on this basis.

 

5.3 Legal Obligation

We may process your personal data where we are required to do so in order to comply with a legal obligation.

 

  1. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To respond to your enquiry and conduct an initial consultation to understand your needs and objectives.
  • To assess the suitability of available Mauritius pathways and services for your circumstances.
  • To introduce you to TBI Mauritius and, where your requirements include real estate, to Oakbridge Mauritius.
  • To provide you with general information about Mauritius residency, real estate, relocation, and business opportunities.
  • To maintain a record of communications and consultations.
  • To improve our website and services.
  • To comply with our legal and regulatory obligations.

 

  1. Sharing Your Personal Data

We may share your personal data with the following parties:

 

7.1 TBI Mauritius

Where your enquiry and initial consultation indicate that TBI Mauritius's professional services are relevant to your needs, your personal data will be shared with TBI Mauritius to enable them to follow up with you and provide the appropriate services. TBI Mauritius is the principal professional services firm through which Isleforte's clients are served in Mauritius. By submitting an enquiry and engaging in an initial consultation with Isleforte, you consent to your personal data being shared with TBI Mauritius where relevant.

 

7.2 Oakbridge Mauritius

Where your requirements include or extend to real estate in Mauritius, or where we consider that the services of Oakbridge Mauritius may be relevant to your needs following our assessment of your circumstances, your personal data may be shared with Oakbridge Mauritius. Oakbridge Mauritius is the sister real estate company of TBI Mauritius, specialising in property acquisition and related services in Mauritius. By submitting an enquiry and engaging in an initial consultation with Isleforte, you consent to your personal data being shared with Oakbridge Mauritius where relevant.

 

7.3 Service Providers

We use Calendly as our call scheduling platform. Calendly is embedded directly on this website and collects the personal data you provide when booking a call. Calendly acts as a data processor on our behalf and is required to process your data in accordance with our instructions and applicable data protection law. Calendly also processes data for its own purposes in accordance with its own privacy policy, available at calendly.com/privacy.

As a result of the Calendly integration, cookies are also set on this website by Cloudflare, which provides security and performance infrastructure to Calendly, and by Stripe, which Calendly uses for fraud prevention purposes. Neither Cloudflare nor Stripe processes payments on this website. Their cookies are set solely as a consequence of the Calendly widget loading on this page.

We may also use other third party service providers who assist us in operating this website and managing communications. These service providers act as data processors on our behalf and are required to process your data only in accordance with our instructions and applicable data protection law.

 

7.4 Legal Requirements

We may disclose your personal data where required to do so by law, by a court order, or by a regulatory or government authority.

We do not sell your personal data to any third party.

 

  1. International Transfers of Personal Data

Isleforte operates with a Relationship Manager based in the United Kingdom, and works with TBI Mauritius and Oakbridge Mauritius, both based in Mauritius. When you submit an enquiry or engage in a consultation, your personal data will be transferred between the United Kingdom and Mauritius in the ordinary course of our operations.

The United Kingdom has not designated Mauritius as a country providing an adequate level of data protection for the purposes of UK GDPR. Similarly, the European Commission has not issued an adequacy decision in respect of Mauritius for the purposes of EU GDPR. Where your personal data is transferred from the United Kingdom or the European Economic Area to Mauritius, we take steps to ensure that appropriate safeguards are in place to protect your data, including relying on standard contractual clauses or other approved transfer mechanisms where required.

If you would like more information about the safeguards we have in place for international transfers, please contact us using any of the contact methods described in section 2 above.

 

  1. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or regulatory requirements.

Where your enquiry does not result in an ongoing engagement following the initial consultation, we will retain your personal data for a period of no longer than three years from the date of your initial consultation, unless a longer period is required by law.

Where your matter is referred to TBI Mauritius or Oakbridge Mauritius, those entities' own data retention policies will apply to the personal data they hold.

 

  1. Your Rights

Under GDPR and the Data Protection Act 2017 of Mauritius, you have the following rights in respect of your personal data:

  • The right to be informed about how your personal data is collected and used.
  • The right of access to a copy of the personal data we hold about you.
  • The right to rectification of inaccurate or incomplete personal data.
  • The right to erasure of your personal data in certain circumstances (the right to be forgotten).
  • The right to restrict our processing of your personal data in certain circumstances.
  • The right to data portability in certain circumstances.
  • The right to object to our processing of your personal data in certain circumstances.
  • The right to withdraw consent at any time where we are processing your personal data on the basis of consent.
  • The right not to be subject to automated decision making, including profiling, where this produces legal or similarly significant effects on you.

To exercise any of these rights, please contact us using any of the contact methods described in section 2 above. We will respond to your request without undue delay and in any event within one month of receipt, in accordance with GDPR requirements. Where a request is complex or there are a high number of requests, we may extend this period by a further two months, in which case we will inform you.

You will not have to pay a fee to exercise any of these rights in most circumstances. However, we may charge a reasonable fee or refuse to act on your request if it is manifestly unfounded or excessive.

 

  1. Your Right to Complain

If you are located in the United Kingdom, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), which is the UK supervisory authority for data protection matters. The ICO can be contacted at www.ico.org.uk.

If you are located in the European Economic Area, you have the right to lodge a complaint with the data protection supervisory authority in your country of residence.

If you are located in Mauritius, you have the right to lodge a complaint with the Data Protection Office of Mauritius.

We would, however, appreciate the opportunity to address your concerns before you approach a supervisory authority, and ask that you contact us in the first instance.

 

  1. Cookies

Our website uses cookies and similar tracking technologies. Cookies are small text files placed on your device when you visit our website. A cookie consent banner is displayed when you first visit the website, and non-essential cookies are only placed on your device after you have given your consent.

Because the Calendly booking tool is embedded directly on this website, cookies are also set by Calendly and its underlying third party services in addition to cookies set by the website's own platform. The following cookies are present on this website:

 

Strictly Necessary Cookies

These cookies are required for the website or the embedded booking tool to function and are set without requiring your consent.

  • JwStickySession (isleforte.com) — set by the website platform to maintain session consistency. Duration: 1 month.
  • _cfuvid (calendly.com) — set by Cloudflare to maintain session consistency within the Calendly booking tool. Duration: session.
  • __cf_bm (calendly.com) — set by Cloudflare to support bot management and protect the Calendly booking tool. Duration: 1 hour.
  • m (m.stripe.com) — set by Stripe for fraud prevention purposes as a result of the Calendly integration. This cookie does not relate to any payment processing on this website. Duration: 1 year 1 month 4 days.

 

Performance Cookies

These cookies help the Calendly booking tool to function correctly on this website.

  • _calendly_session (calendly.com) — set by Calendly to allow the meeting scheduler to function and to enable visitors to add booked appointments to their calendar. Duration: 21 days.

 

Functional Cookies

These cookies enable enhanced functionality within the Calendly booking tool.

  • referrer_user_id (calendly.com) — set by Calendly to support booking functionality. Duration: 14 days.

 

Analytics Cookies

These cookies collect information about how visitors use this website and the Calendly booking tool. They are set by Segment, an analytics platform used by Calendly. These cookies are non-essential and are only placed on your device after you have given your consent via the cookie banner.

  • ajs_anonymous_id (calendly.com) — set by Segment to count the number of visitors and to track whether a visitor has visited before. Duration: no expiry.
  • ajs_user_id (calendly.com) — set by Segment to track visitor usage, events, and application performance within Calendly. Duration: no expiry.

 

Other Cookies

The following additional cookies are set by Calendly and its associated services.

  • _cache (calendly.com) — Duration: no expiry.
  • ids (calendly.com) — Duration: no expiry.
  • page_analytics_page_type (calendly.com) — Duration: no expiry.
  • anon.env.vid.map (calendly.com) — Duration: no expiry.

 

You can manage your cookie preferences at any time using the cookie settings on this website. You can also set your browser to refuse all or some cookies. Please note that if you block cookies from calendly.com, the booking tool embedded on this website may not function correctly.

For further information about how Calendly uses cookies and processes personal data, please refer to Calendly's privacy policy at calendly.com/privacy.

 

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Where changes are significant, we will take reasonable steps to bring them to your attention. We encourage you to review this Privacy Policy periodically.

 

  1. Governing Law

Isleforte is operated from the United Kingdom. This Privacy Policy and any dispute or claim arising out of or in connection with it are governed by the laws of England and Wales. Nothing in this clause limits the rights you may have under applicable data protection legislation, including UK GDPR, EU GDPR, or the Data Protection Act 2017 of Mauritius, which apply by operation of law regardless of governing law.

 

  1. Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us by scheduling a call using the Calendly booking tool on this website, by completing the contact form, or by emailing us at the address displayed on this website.